Airline operations: a practical guide

Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal anddisrupted airline operations. The firstpart outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourthpart provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Foreword -- Acknowledgements -- Planning for products and customers / John King -- Regulatory framework / Ron Bartsch -- Market, product and customer / Rodney Williams -- Business strategy and airline models for operating managers / John King -- Network design strategies / Markus Franke -- Customer points of contact / Gary Parker -- Airport infrastructure / Christopher Jarvis -- Planning for operations -- Operational environment / Stephen Angus -- Operational planning and control / Steve Buchanan -- Crew planning / Patrick Fennell -- Maintenance planning / Alan Swann -- Airside resource planning / Andrea Roberts -- Facilitation : immigration, customs and quarantine / Samuel Lucas -- Operating the current day -- Ramp operations / Matthew Franzi -- Baggage processes / Rik Movig -- Air cargo processes / Nicholas Donnison -- Aircraft load planning and control / Paul Avery -- Dispatch and flight following / Gene Kim -- Operational safety / John Frearson -- Operating a flight : a pilot's perspective / Nathan Miller -- Operating a flight : a flight attendant's perspective / Jamie Horswell -- Operating a flight : a passenger's perspective / Frank Zimmermann -- Operational disruption manag…