Assessing Organizational Performance in Higher Education

Assessing Organizational Performance in Higher Education

by Miller, Barbara A.

Type Book
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Title Statements

  • Full title :Assessing Organizational Performance in Higher Education.

Edition Statements

  • Publication Date:©2007
  • Edition:1st ed

Publication Statements

The Physical Object

  • Description:1 online resource (267 pages).

Edition Identifiers

  • ISBN:9781119308218, 1119308216
  • oclc:on1048250259
  • LC Classification:LB2331.63.M55 2007
  • Dewey Decimal:378.1/07

Table of Contents

Table of Contents -- Title -- Copyright -- TABLES, FIGURES, EXHIBITS, AND WORKSHEETS -- FOREWORD -- PREFACE -- Organization of the Book -- Acknowledgments -- ABOUT THE AUTHOR -- CHAPTER 1: Purpose of Assessment -- Assessment User Groups -- External Assessment User Groups -- Internal Assessment User Groups -- Summary -- CHAPTER 2: Organizations as Systems -- Systems Thinking -- Internal System Elements -- Summary -- CHAPTER 3: Organizations as System -- External System Elements -- Summary -- CHAPTER 4: Assessment Methods and Terminology -- Measurement -- Evaluation -- Data Collection -- Dissemination of Assessment Findings -- Summary -- CHAPTER 5: Defining and Measuring Organizational Performance -- Areas of Organizational Performance -- Effectiveness -- Productivity -- Quality -- Customer and Stakeholder Satisfaction -- Efficiency -- Innovation -- Financial Durability -- Critical Success Factors -- Assessment Users' Preferred Areas of Organizational Performance -- Interrelationships in Organizational Performance -- Summary -- CHAPTER 6: Creating and Maintaining Assessment Programs -- Building Assessment Programs -- Deploying Assessment Programs -- Assessing Assessment Programs -- …

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Subjects

United States Universités -- Évaluation. -- États-Unis Universities and colleges -- Evaluation Universities and colleges -- Evaluation…

Writers

Miller, Barbara A.

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