Coaching and mentoring: Practical techniques for developing learning and performance

Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. It provides strategies that can be applied to any situation, including life coaching, business coaching and community mentoring. Now in its 3rd edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision. There is also now a brand new section on practical applications of coaching and mentoring for organizations which includes advice on how to align coaching and mentoring strategies to overall business goals and how to provide evidence for its transformational impact on employee performance. Full of practical advice, case studies and examples, this comprehensive guide will be of value to everyone involved in any aspect coaching and mentoring.

Preface -- The purpose, nature and practice of coaching and mentoring -- In the mainstream? -- Models of coaching and mentoring -- Community mentors and life coaching -- Helping people to learn how to learn -- Awareness of individual differences -- Feedback that builds confidence and success -- Observant listening -- Questioning -- Situational supervision? -- An industry or a maturing profession? -- How to effectively implement coaching and mentoring in organizations -- Why invest in coaching and mentoring? what and where is the need? / Ed Parsloe -- Coaching and mentoring : what are they and how are they used in organizations? / Charlotte Bruce-Foulds, Graham Clark and Katherine Ray -- Implementing coaching and mentoring / Graham Clark -- Roles and responsibilities in coaching and mentoring / Katherine Ray -- Supervision in practice / Angela Hill -- Coaching the team / Jackie Elliott -- Coach-mentoring in the system and the impact of culture / Angela Keane -- What's next? / Diane Newell -- Appendices: case studies -- Case study 1: The certificate of executive coaching for TJX Europe -- Case study 2: Coaching for development : the open university -- Case study 3: Grant thornton's …