Consumer ADR in Europe

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This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU m…

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Title Statements

Full title :Consumer ADR in Europe.

Summary

This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and.

Edition Statements

Publication Date:2012.

Publication Statements

Publisher(s):Bloomsbury Publishing
Place of Publication:London
Language:eng
Publication Date:2012.

The Physical Object

Description:1 online resource (516 pages)

Edition Identifiers

ISBN:9781847319418, 1847319416
oclc:ocn893332437
LC Classification:KJC3923 .H63 2014
Dewey Decimal:343.24071

9781849463485.pdf; Prelims; Summary Contents; Detailed Contents; List of Tables and Figures; Contributors; Interviewees; Abbreviations; Introduction; 1. Alternative Dispute Resolution for Consumers in the European Union; 2. Belgium; 3. France; 4. Germany; 5. Lithuania; 6. The Netherlands; 7. Poland; 8. Slovenia; 9. Spain; 10. Sweden; 11. The United Kingdom; 12. Best Practice in Customer Care in the UK; 13. Cross-border Consumer ADR; 14. Empirical Findings; 15. Findings and Conclusions; Commission Recommendation of 30 March 1998 (98/257/EC).

Commission Recommendation of 4 April 2001 (2001/310/EC)European Code of Conduct for Mediators; French Charter of Consumer Mediation.

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