Contextual design: defining customer-centered systems

by Beyer, Hugh Holtzblatt, Karen

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Title Statements

Full title :Contextual design : defining customer-centered systems / Hugh Beyer, Karen Holtzblatt.

Edition Statements

Publication Date:2004.
Edition:7. printing

Publication Statements

Publisher(s):Morgan Kaufmann Publishers
Place of Publication:San Francisco, Calif
Language:eng
Publication Date:2004.

The Physical Object

Description:xxiii, 472 p. : : illustrations

Edition Identifiers

ISBN:1558604111, 9781558604117
oclc:ocn474884665

Contextual Design Contents; Contextual Design: Defining Customer-Centered Systems; by Hugh Beyer and Karen Holtzblatt; Foreword; Preface; Chapter 1 Introduction; The challenges for design; The challenge of fitting into everyday life; Creating an optimal match to the work; Keeping in touch with the customer; The challenge of design in organizations; Teamwork in the physical environment; Managing face-to-face design; The challenge of design from data; The complexity of work; Maintaining a coherent response; Contextual Design; Part 1 Understanding the Customer; Chapter 2 Gathering Customer Data; Marketing doesn't provide design data; The rocky partnership between IT and its clients; Improving communication with the business; The role of intuition in design; Contextual Inquiry reveals hidden work structure; Chapter 3 Principles of Contextual Inquiry; The master/apprentice model; The four principles of Contextual Inquiry; Context; Partnership; Interpretation; Focus; The contextual interview structure; Chapter 4 Contextual Inquiry in Practice; Setting project focus; Designing the inquiry for commercial products; Designing the inquiry for IT projects; Designing the interviewing situation…

Subjects

Analyse de systèmes brugervenlighed Conception de systèmes Design Kundenorientierung Kvalitet System analysis System design systems analysis Usability Webdesign