Critical conversations

Critical conversations: scripts & techniques for effective interprofessional & patient communication

by Clancy, Cheri

Type Book
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Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, hara…

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Title Statements

  • Full title :Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy, MSN, MS, RN, NE-BC.

Summary

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. Table of Contents: On finding common sense Body language exposed The emotionally intelligent and emotionally competent nurse Impromptu scripting techniques Interprofessional coaching conversations Improving the patient experience Healthy workplace environments Organizational culture and behavior.

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Edition Statements

  • Publication Date:2014

Publication Statements

The Physical Object

  • Description:xix, 281 pages : : illustrations ; : 23 cm

Edition Identifiers

  • ISBN:9781938835469, 1938835468
  • oclc:ocn875629981
  • LC Classification:RT82
  • Dewey Decimal:610.7306/9

Table of Contents

On finding common sense -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Impromptu scripting techniques -- Interprofessional coaching conversations -- Improving the patient experience -- Healthy workplace environments -- Organizational culture and behavior.

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Subjects

Communication communication (function) communication functions Interprofessional relations Nurse and patient Nurse-Patient Relations Relations infirmière-patient Relations interprofessionnelles

Writers

Clancy, Cheri

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