Customer service training 101, second edition

Customer service training 101, second edition

by Evenson, Renée

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From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.

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Title Statements

  • Full title :Customer service training 101, second edition / Renée Evenson.

Summary

From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.

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Edition Statements

  • Publication Date:2011
  • Edition:2nd ed

Publication Statements

Notes

Comprend un index.

The Physical Object

  • Description:1 ressource en ligne.

Edition Identifiers

  • ISBN:9780814416426, 081441642X
  • oclc:ocn965963257
  • LC Classification:HF5415.5
  • Dewey Decimal:658.3/1245

Table of Contents

Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.

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Subjects

Customer relations Customer services Employees ; Training of Inservice Training Livres numériques Personnel -- Formation Ressources Internet Service à la clientèle

Writers

Evenson, Renée

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