Designing Personalized User Experiences in eCommerce
by Blom, Jan O. Karat, Clare-Marie Karat, John
How do you design personalized user experiences that delight and provide value to the customers of an eCommerce site? Personalization does not guarantee high quality user experience: a personalized user experience has the best chance of success if it is developed using a set of best practices in HCI. In this book 35 experts from academia, industry and government focus on issues in the design of personalized web sites. The topics range from the design and evaluation of user interfaces and tools …
Read More ↓Title Statements
- Full title :Designing Personalized User Experiences in eCommerce / edited by Clare-Marie Karat, Jan O. Blom, John Karat.
Summary
How do you design personalized user experiences that delight and provide value to the customers of an eCommerce site? Personalization does not guarantee high quality user experience: a personalized user experience has the best chance of success if it is developed using a set of best practices in HCI. In this book 35 experts from academia, industry and government focus on issues in the design of personalized web sites. The topics range from the design and evaluation of user interfaces and tools to information architecture and computer programming related to commercial web sites. The book covers four main areas: -Theoretical, Conceptual, and Architectural Frameworks of Personalization, -Research on the Design and Evaluation of Personalized User Experiences in Different Domains, -Approaches to personalization Through Recommender Systems, -Lessons Learned and Future Research Questions. This book will be a valuable tool in helping the reader to understand the range of factors to take into consideration in designing and building a personalized user experience. The authors of each of the chapters identify possibilities and alert the reader to issues that can be addressed in the beginning of a project by taking a 'big picture' view of designing personalized user interfaces. For anyone working or studying in the field of HCI, information architecture or eCommerce, this book will provide a solid foundation of knowledge and prepare for the challenges ahead.
Read More ↓Edition Statements
- Publication Date:2004.
- Edition:1st ed. 2004
Publication Statements
- Publisher(s):Imprint: Springer, Springer Netherlands
- Place of Publication:Dordrecht
- Language:eng
- Publication Date:2004.
Notes
Bibliographic Level Mode of Issuance: Monograph.
The Physical Object
- Description:1 online resource (XII, 348 p. 158 illus.).
Edition Identifiers
- ISBN:1280148101, 9781280148101, 9786610148103, 6610148104, 1402021488, 9781402021480
- DOI:10.1007/1-4020-2148-8
- oclc:on1294167766
- LC Classification:QA76.9.H85 D483 2004
- Dewey Decimal:005.1
Table of Contents
And Overview -- and Overview -- Theoretical, Conceptual, and Architectural Frameworks of Personalization -- Personalizing Interaction -- Towards Psychological Customization of Information for Individuals and Social Groups -- Personalisation and Trust: A Reciprocal Relationship? -- I Didn't buy It for Myself -- An Information Architecture Perspective on Personalization -- E-Commerce Personalization and Real-Time Site Monitoring -- Research on The Design and Evaluation of Personalized User Experiences in Different Domains -- Personalized Electronic Banking Services -- Personalized Ubiquitous Commerce: An Application Perspective -- Self-Service, Personalization and Electronic Governmen -- Creating an E-Commerce Environment Where Consumers Are Willing to Share Personal Information -- Buyer Behavior in Personalized Shopping Environments -- Approaches To Personalization Through Recommender Systems -- Supporting Travel Decision Making Through Personalized Recommendation -- Improving Collaborative Recommender Systems by Means of User Profiles -- Personalized Presentation of Policies and Processes -- Recommending as Personalized Teaching -- Lessons Learned and Future Research Questions -- …
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