Facilities change management

Type Book

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Examining the factors that influence customer satisfaction and organisational effectiveness within the workplace and showing how facilities management can help ensure that high quality of service is achieved, this book discusses how customer perception is determined by the environment and engagement within that environment.

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Title Statements

Full title :Facilities change management / edited by Edward Finch.

Summary

Edition Statements

Publication Date:2012.

Publication Statements

Publisher(s):Wiley-Blackwell
Place of Publication:Chichester, West Sussex, UK
Language:eng
Publication Date:2012.

The Physical Object

Description:xiv, 202 pages : : illustrations ; : 25 cm

Edition Identifiers

ISBN:9781405153461, 1405153466
oclc:ocn746489157
LC Classification:TH3411
Dewey Decimal:658.2

1. Facilities change management in context / Edward Finch -- 2. Change readiness / Edward Finch -- 3. Form, function and the economics of change / James Pinder [and others] -- 4. The change management challenge in growth firms / Paul Dettwiler -- 5. The business of space / Danny Shem Shin Then -- 6. Project inception: facilities change management in practice / Jim Smith and Peter Love -- 7. Pre-design evaluation as a strategic tool for facility managers / Sheila Walbe Ornstein and Claudia Andrade -- 8. Implementing change / Melanie Bull and Tim Brown -- 9. User empowerment in workplace change / Jaqueline C. Vischer -- 10. Post-occupancy evaluation of facilities change / Theo J.M. van der Voordt, Iris de Been and Maartje Maarleveld -- 11. Change and attachment to place / Goksenin Inalhan and Edward Finch -- 12. Change management and cultural heritage / Ana Pereira Roders and John Hudson.

Subjects

Bedrijfsleven Buildings -- Remodeling for other use Constructions -- Reconversion facility management Implantation (Organisation) -- Planific… Strategisch management Veranderingsprocessen Vernieuwing