Facilities manager's desk reference

"Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity. Where once it was seen as a relatively low-level cost centre in many organisations, it is gaining recognition as a significant influence upon organisational success. In meeting the organisational needs, the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio"--

Includes index.

Previous edition: 2014.

<P>List of abbreviations</p> <p>Introduction</p> <p>1 History of Facilities Management</p> <p>1.1 Origins of facilities management</p> <p>1.2 A brief history of FM</p> <p>1.3 Growth of the FM profession</p> <p>1.4 Defining FM</p> <p>1.5 Development of FM</p> <p>1.6 Trends</p> <p>2 Key Drivers of Facilities Management</p> <p>2.1 The business organisation</p> <p>2.2 Demand and supply</p> <p>2.3 Roles of FM</p> <p>2.4 Drivers of FM</p> <p>2.5 Champion of end-users</p> <p>2.6 Flexibility in office space</p> <p>2.7 A recruitment differentiator</p> <p>2.8 Scope of services</p> <p>2.9 Impact of working environment on productivity</p> <p>2.10 The virtual office</p> <p>2.11 Technology-systems integration</p> <p>2.12 Building designs</p> <p>2.13 Financial performance</p> <p>2.14 Ownership of the property</p> <p>2.15 Value added</p> <p>2.16 Service profit chain</p> <p>2.17 FM's contribution</p> <p>2.18 Performance measurement</p> <p>2.19 Performance indicators</p> <p>2.20 Benchmarking</p> <p>2.21 Future trends</p> <p>3 Activities in Facilities Management</p> <p>3.1 Introduction</p> <p>3.2 Facilitation of services and information</p> <p>3.3 Management functions</p> <p>3.4 Premises and buildin…