Improving public services: international experiences in using evaluation tools to measure program performance

by Baehler, Karen J. Besharov, Douglas J. Klerman, Jacob Alex

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Title Statements

Full title :Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

Edition Statements

Publication Date:2017

Publication Statements

Publisher(s):Oxford University Press
Place of Publication:New York, NY
Language:eng
Publication Date:2017

The Physical Object

Description:xii, 340 pages : : illustrations ; : 25 cm.

Edition Identifiers

ISBN:9780190646059, 0190646055
oclc:ocn985379496
LC Classification:HV40
Dewey Decimal:361.6068/4

1. Introduction -- 2. Modern performance measurement: monitoring program 'outcomes' instead of 'impacts' -- 3. Measuring and managing farther along in the logic model -- 4. Indicators, assessments, and benchmarking of the quality and governance of public human development services -- 5. Does measuring performance lead to better performance? -- 6. Top-down strategies for service improvement in UK public services -- 7. Quality improvement and performance measurement in Israeli social services -- 8. Institutional contexts and service delivery reforms -- 9. Performance-based payments in the Turkish health system -- 10. Holding nonprofits accountable for accomplishments, not appearances -- 11. Welfare-to-work performance-based contracts in New York city -- 12. The efficiency of contracting out local public services in the Czech Republic and Slovakia -- 13. Workforce development programs: performance over the US business cycle -- 14. Using logic models to strengthen performance measurement.