Improving public services: international experiences in using evaluation tools to measure program performance

by Baehler, Karen J. Besharov, Douglas J. Klerman, Jacob Alex

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This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.--Résumé de l'éditeur.

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Title Statements

Full title :Improving public services : international experiences in using evaluation tools to measure program performance / Douglas J. Besharov, Karen J. Baehler, and Jacob Alex Klerman.

Summary

Edition Statements

Publication Date:2016.

Publication Statements

Publisher(s):Oxford University Press
Place of Publication:New York, NY
Language:eng
Publication Date:2016.

Notes

Titre de l'écran-titre (visionné le 2 février 2017).

"Published in collaboration with the Center for International Policy Exchanges, University of Maryland."--[Source inconnue].

The Physical Object

Description:1 ressource en ligne : : illustrations, fichiers HTML.

Edition Identifiers

ISBN:9780190646073, 0190646071
oclc:on1132046196
LC Classification:HV40
Dewey Decimal:361.60684

Subjects

e-books Livres numériques Performance standards Political planning Politique publique Rendement au travail -- Normes Service social Social service Social Work