Improving public services: international experiences in using evaluation tools to measure program performance

by Baehler, Karen J. Besharov, Douglas J. Klerman, Jacob Alex

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This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

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Title Statements

Full title :Improving public services : international experiences in using evaluation tools to measure program performance / edited by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman.

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Edition Statements

Publication Date:2017

Publication Statements

Publisher(s):Oxford University Press
Place of Publication:New York, NY
Language:eng
Publication Date:2017

The Physical Object

Description:1 online resource

Edition Identifiers

ISBN:9780190646073, 0190646071, 9780190646066, 0190646063
oclc:ocn957617148
LC Classification:HV41
Dewey Decimal:361.0068

Cover; Improving Public Services; Copyright; Contents; Acknowledgments; Contributors; 1 Introduction; Part 1. Unifying Themes; 2 Modern Performance Measurement: Monitoring Program "Outcomes" Instead of "Impacts"; 3 Measuring and Managing Farther along in the Logic Model; 4 Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Human Development Services; 5 Does Measuring Performance Lead to Better Performance?; Part 2. National Applications; 6 Top-Down Strategies for Service Improvement in UK Public Services

7 Quality Improvement and Performance Measurement in Israeli Social Services; 8 Institutional Contexts and Service Delivery Reforms; 9 Performance-based Payments in the Turkish Health System; Part 3. Performance Contracting; 10 Holding Nonprofits Accountable for Accomplishments, Not Appearances; 11 Welfare-to-Work Performance-based Contracts in New York City; 12 The Efficiency of Contracting Out Local Public Services in the Czech Republic and Slovakia; 13 Workforce Development Programs: Performance over the U.S. Business Cycle; Part 4. Conclusion

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