IS Management Handbook, 8th Edition

ACHIEVING STRATEGIC IT ALIGNMENTStrategic IT CapabilitiesIT Leadership RolesSourcing AlternativesDESIGNING AND OPERATING AN ENTERPRISE INFRASTRUCTUREManaging a Distributed Computing EnvironmentDeveloping and Maintaining the Networking InfrastructureData WarehousingQuality Assurance and ControlSecurity and Risk ManagementPROVIDING APPLICATION SOLUTIONSNew Tools and ApplicationsSystems Development ApproachesProject ManagementSoftware Quality AssuranceLEVERAGING E-BUSINESS OPPORTUNITIESE-Business Strategy and ApplicationsSecurity and Privacy IssuesFACILITATING KNOWLEDGE WORKProviding Support and ControlsSupporting Remote WorkersKnowledge Management.

Front cover -- Contributors -- Contents -- Introduction -- Acknowledgments -- Section 1: Achieving Strategic IT Alignment -- Chapter 1. Assessing IT-Business Alignment -- Chapter 2. IT Capabilities, Business Processes, and Impact on the Bottom Line -- Chapter 3. Facilitating Transformations in IT: Lessons Learned along the Journey -- Chapter 4. Strategic Information Technology Planning and the Line Manager's Role -- Chapter 5. Running Information Services as a Business -- Chapter 6. Managing the IT Procurement Process -- Chapter 7. Performance Metrics for IT Human Resource Alignment -- Chapter 8. Is It Time for an IT Ethics Program? -- Chapter 9. The CIO Role in the Era of Dislocation -- Chapter 10. Leadership Development: The Role of the CIO -- Chapter 11. Designing a Process-Based IT Organization -- Chapter 12. Preparing for the Outsourcing Challenge -- Chapter 13. Managing Information Systems Outsourcing -- Chapter 14. Offshore Development: Building Relatioships across International Boundaries -- Chapter 15. Application Service Providers -- Section 2: Designing and Operating an Enterprise Infrastructure -- Chapter 16. The New Enabling Role of the IT Infrastructure -- Chapter 17…