IT service management foundation practice questions: for ITIL foundation exam candidates

by Gannon, Tony

Type Book
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"The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three establi…

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Title Statements

  • Full title :IT service management foundation practice questions : for ITIL foundation exam candidates / Tony Gannon, Steve Mann, Nigel Mear ; edited by Steve Mann.

Summary

"The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product"--EBL.

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Edition Statements

  • Publication Date:2012.
  • Edition:2nd ed

Publication Statements

  • Publisher(s):BCS
  • Place of Publication:London
  • Language:eng
  • Publication Date:2012.

The Physical Object

  • Description:1 electronic document (1 volume)

Edition Identifiers

  • oclc:ocn821920094
  • Dewey Decimal:658.4032076

Table of Contents

Section 1. Examination And Question Types -- Section 2. Foundation Practice Questions --

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Subjects

Examinations Gestion de l'information -- Examens, qu… Information resources management Information resources management -- Exa… Information technology -- Examinations,… Information technology -- Management Services de soutien (Gestion) -- Examen… Support services (Management) Support services (Management) -- Examin… Technologie de l'information -- Examens…

Writers

Gannon, Tony Mann, Steve Mear, Nigel

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