IT systems management

by Schiesser, Rich

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Title Statements

Full title :IT systems management / Rich Schiesser.

Edition Statements

Publication Date:2012.
Edition:2nd ed

Publication Statements

Publisher(s):Prentice Hall
Place of Publication:Upper Saddle River (New York, USA)
Language:eng
Publication Date:2012.

Notes

Índice analítico: p. 543-557.

Índice abreviado: 1 Acquiring Executive Support 2 Organizing for Systems Management 3 Staffing for Systems Management 4 Customer Service 5 Ethics, Legislation, and Outsourcing 6 Comparison to ITIL Processes 7 Availability 8 Performance and Tuning 9 Production Acceptance 10 Change Management 11 Problem Management 12 Storage Management 13 Network Management 14 Configuration Management 15 Capacity Planning 16 Strategic Security 17 Business Continuity 18 Facilities Management 19 Developing Robust Processes 20 Using Technology to Automate and Evaluate Robust Processes 21 Integrating Systems Management Processes 22 Special Considerations for Client-Server and Web-Enabled Environments. Appendix A: Frequently Asked Question. Appendix B: Summary of Definitions. Appendix C: Assesment Worksheets Without Weighting Factors. Appendix D: Assesment Worksheets With Weighting Factors. Apendix E: Historical Pêrspective. Appendix F: Evolving in the 1970s and 1980s. Appendix G: Into and Beyond the New Millenium. Appendix H: Answers to Selected Questions.