ITIL 4

ITIL 4: Acquiring and Managing Cloud Services is the core manual aligned with the ITIL 4 extension module of ITIL 4 Specialist: Acquiring and Managing Cloud Services.

Description based upon print version of record.

Figure 2.2 A modern view of the relationship between business, digital, and IT strategies.

ITIL® 4: Acquiring and Managing Cloud Services -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- ITIL Foundation recap -- The ITIL service value system -- Figure 0.1 The ITIL service value system -- The ITIL service value chain -- Figure 0.2 The ITIL service value chain -- The ITIL practices -- Table 0.1 The ITIL management practices -- The ITIL guiding principles -- Governance -- Continual improvement -- Figure 0.3 The continual improvement model -- The four dimensions model -- Figure 0.4 The four dimensions of service management -- CHAPTER 1 INTRODUCTION

1 Introduction -- 1.1 What is the cloud? -- 1.2 The origins of cloud -- 1.2.1 Cloud as a result of commoditization -- Figure 1.1 Cloud as the source of commoditized digital solutions -- 1.2.2 Cloud as a result of innovation -- 1.2.3 Major differences between cloud services and in-house solutions -- 1.3 Types of cloud solution -- 1.3.1 General approaches for consuming cloud service -- Table 1.1 General strategies for consuming cloud services -- 1.3.2 Cloud service models -- Table 1.2 Architecture included in each cloud service model -- 1.3.3 Standard and non-standard services

1.3.4 Deployment models -- …