Job aids and performance support: moving from knowledge in the classroom to knowledge everywhere
Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide.
Read More ↓Title Statements
- Full title :Job aids and performance support : moving from knowledge in the classroom to knowledge everywhere / Allison Rossett & Lisa Schafer.
Summary
Job Aids and Performance Support in the Workplace gives us everything we've ever wanted to know about these invaluable tools and techniques! Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide.
Read More ↓Edition Statements
- Publication Date:©2007.
Publication Statements
- Publisher(s):Pfeiffer
- Place of Publication:San Francisco, CA
- Language:eng
- Publication Date:©2007.
The Physical Object
- Description:1 online resource (xxiv, 216 pages) : : illustrations
Edition Identifiers
- ISBN:9780787987763, 078798776X
- oclc:ocn166904727
- LC Classification:HF5549.5.T7
- Dewey Decimal:658.3/124
Table of Contents
Foreword / Gloria Gery -- Preface -- Chapter 1. Introduction -- Chapter 2. The when and where of performance support -- Chapter 3. Performance support yesterday and today -- Chapter 4. Planner and sidekick performance support -- Chapter 5. Examples of planner performance support -- Chapter 6. Examples of sidekick performance support -- Chapter 7. Getting started with performance support -- Chapter 8. The elements of effective performance support -- Chapter 9. Strategies for implementation -- Chapter 10. Into the future -- Index -- About the authors.
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