Juran's quality handbook

by Godfrey, A. Blanton Juran, J. M., (Joseph M.)

Type Book

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Title Statements

Full title :Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief ; Robert E. Hoogstoel, associate editor, Edward G. Schilling, associate editor.

Edition Statements

Publication Date:©1999.
Edition:5th ed

Publication Statements

Publisher(s):McGraw-Hill
Place of Publication:New York
Language:eng
Publication Date:©1999.

Notes

Édition antérieures publiées sous le titre : Quality control handbook.

The Physical Object

Description:1 volume (pages multiple) : : illustrations ; : 24 cm

Edition Identifiers

ISBN:007034003X, 9780070340039
oclc:ocn300237684
LC Classification:TS156
Dewey Decimal:658.5/62

How to use the handbook -- How to think about quality -- The quality planning process -- The quality control process -- The quality improvement process -- Process management -- Quality and income -- Quality and costs -- Measurement information, and decision-making -- Computer applications to quality systems -- The ISO 9000 family of international standards -- Benchmarking -- Strategic deployment -- Total quality management -- Human resources and quality -- Training for quality -- Project management and product development -- Market research and marketing -- Quality in research and development -- Software development -- Supplier relations -- Operations -- Inspection and test -- Job shop industries -- Customer service -- Administrative and support operations -- Process industries -- Quality in a high tech industry -- Automotive industry -- Travel and hospitality industries -- Government services -- Health care services -- Financial services industries -- Second-generation data quality systems -- Quality and society -- Quality and the national culture -- Quality in developing countries -- Quality in western Europe -- Quality in central and eastern Europe -- Quality in the united stat…

Subjects

Assurance Assurance qualité Handbooks and manuals Instructional and educational works Matériel d'éducation et de formation Matériel didactique Qualité -- Contrôle Qualité -- Guides, manuels, etc. -- Con… Quality control Quality control -- Handbooks, manuals, …