Key performance indicators for dummies

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A complete guide to using KPIs to drive organisationalperformance Is your business on track to achieve success? Key PerformanceIndicators For Dummies covers the essential KPIs that areuseful to all kinds of businesses, and includes more than 100different ways leaders can monitor and drive performance in theirorganisations. This book helps managers understand the crucial KPIs that shouldbe implemented for all different aspects of the organisation, including financial performance, operational and…

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Title Statements

Full title :Key performance indicators for dummies / by Bernard Marr.

Summary

Edition Statements

Publication Date:2015.

Publication Statements

Publisher(s):John Wiley & Sons
Place of Publication:Chichester (England)
Language:eng
Publication Date:2015.

The Physical Object

Description:1 online resource

Edition Identifiers

ISBN:9781118913253, 1118913256, 9781118913246, 1118913248, 9781322877051, 132287705X
oclc:ocn900783728
LC Classification:HD58.9
Dewey Decimal:658.4013

Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Beyond the Book; Where to Go from Here; Part I: Getting Started with Key Performance Indicators; Chapter 1: Introducing Key Performance Indicators (KPIs); Why Every Company Needs KPIs; The Fishing Analogy; The Datafication of our World; KPIs as vital decision support tools; Making KPIs Work in Your Business; Create a KPI culture; Decide on the right KPI framework; Develop the right KPIs; Analyse and report; Assessing Your Financial KPIs.

Revenue and profitLiquidity and cash flow; Shareholder value; Financial efficiency; Assessing Your Customer KPIs; Customer satisfaction and loyalty; Market share; Assessing Your Operational KPIs; Project performance; Efficiency and quality; IT; Assessing Your Employee KPIs; Employee engagement; Talent retention; Chapter 2: Types, Targets and KPI Mistakes; Understanding that KPIs can be Strategic or Operational; The pear tree analogy; Why we can measure everything and how to do it; Creating the Right Set of KPIs; What is a good number of KPIs?; Tracking the tangible and intangible.

The leaders and the l…

Subjects

BUSINESS & ECONOMICS -- Industrial Mana… Business & Economics -- Management BUSINESS & ECONOMICS -- Management Scie… BUSINESS & ECONOMICS -- Organizational … Efficacité organisationnelle -- Mesure Organizational effectiveness -- Measure… Performance standards--Management Rendement au travail -- Normes