Knowledge management: systems and processes

This book, written by two proficient and recognized researchers in the field, serves as a complete introduction to the subject of Knowledge Management (KM). It incorporates technical as well as social aspects; concepts and principles as well as practical examples; and traditional KM approaches aswell as emerging topics such associal networks, Web 2.0, and open innovation." "Knowledge Management: Systems and Processes enhances the conventional exposition of KM with an in-depth discussion of the technologies used to facilitate the management of knowledge in large and small organizations. This includes a complete description of the theory and applications of the various techniques and technologies currently in use to manage organizational knowledge. The discussion of technology is at a level appropriate for the typical businessadministration graduate student or corporate manager.

1. Introducing Knowledge Management -- 2. Nature of Knowledge -- 3. Knowledge Management Foundations : Infrastructure, Mechanisms, and Technologies -- 4. Knowledge Management Solutions : Processes and Systems -- 5. Organizational Impacts of Knowledge Management -- 6. Knowledge Application Systems : Systems that Utilize Knowledge -- 7. Knowledge Capture Systems : Systems that Preserve and Formalize Knowledge -- 8. Knowledge Sharing Systems : Systems that Organize and Distribute Knowledge -- 9. Knowledge Discovery Systems : Systems that Create Knowledge -- 10. Emergent Knowledge Management Practices -- 11. Factors Influencing Knowledge Management -- 12. Leadership and Assessment of Knowledge Management -- 13. Future of Knowledge Management.