Lean Six Sigma For Dummies

Maximize the quality and efficiency of your organizationIf you want to make your organization or team more productive, you have to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level. But the jargon-packed language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Whether you want to manage a project more tightly or fine-tune existing systems and processes, Lean Six Sigma For Dummies gives you plain-English guidance to achieve your business goals. Lean Six.

Lean Six Sigma For Dummies, UK 2nd Edition; About the Authors; Authors' Acknowledgements; Table of Contents; Introduction; About This Book; Conventions Used in This Book; Foolish Assumptions; How This Book Is Organised; Icons Used In This Book; Where to Go From Here; Part I: Lean Six Sigma Basics; Chapter 1: Defining Lean Six Sigma; Introducing Lean Thinking; Sussing Six Sigma; Chapter 2: Understanding the Principles of Lean Six Sigma; Considering the Key Principles of Lean Six Sigma; Improving Existing Processes: Introducing DMAIC; Reviewing Your DMAIC Phases; Taking a Pragmatic Approach.

Part II: Working with Lean Six SigmaChapter 3: Identifying Your Customers; Understanding the Process Basics; Getting a High-Level Picture; Chapter 4: Understanding Your Customers' Needs; Can You Kano?; Obtaining the Voice of the Customer; Researching the Requirements; Avoiding Bias; Considering Critical To Quality Customer Requirements; Establishing the Real CTQs; Chapter 5: Determining the Chain of Events; Finding Out How the Work Gets Done; Painting a Picture of the Process; Part III: Assessing Performance; Chapter 6: Gathering Information; Managing by Fact.

Developing a Data Collection Plan…