Making change work: practical tools for overcoming human resistance to change
Title Statements
- Full title :Making change work : practical tools for overcoming human resistance to change / Brien Palmer.
Edition Statements
- Publication Date:©2004.
Publication Statements
- Publisher(s):ASQ Quality Press
- Place of Publication:Milwaukee, Wis
- Language:eng
- Publication Date:©2004.
The Physical Object
- Description:xvii, 86 pages : : illustrations ; : 23 cm
Edition Identifiers
- ISBN:0873896114, 9780873896115
- oclc:ocm53096988
- LC Classification:HD58.8
- Dewey Decimal:658.4/06
Table of Contents
Measure your organization's readiness for change -- Making change work: a model for overcoming human resistance to change -- Step 1: Leading change -- Why do this? -- Tools for leading change -- The team charter -- The calendar test -- Personal audit -- Adopting change roles -- Step 2: Creating a shared need -- Why do this? -- Tools for creating a shared need -- The cost of the status quo -- The business case for change -- Step 3: Shaping a vision -- Why do this? -- Tools for shaping a vision -- Describing success -- Key phrase exercise -- More of/less of exercise -- The elevator speech -- Step 4: Mobilizing commitment -- Why do this? -- Tools for mobilizing commitment -- Understanding and managing resistance -- Key constituents map -- Stakeholder analysis for change -- Technical-political-cultural analysis -- Developing an influence strategy -- Resolving differences and conflict -- Communicate effectively -- Step 5: Monitoring progress -- Why do this? -- Tools for monitoring progress -- Checkpoints for measurement systems -- Change process profile -- Force field analysis -- Step 6: Finishing the job -- Why do this? -- Tools for finishing the job -- Reinforcement through recogniti…
Read More ↓Subjects
Writers
No reviews yet. Be the first to rate this work.
Related Works
more →
Enhancing innovation capacity in city government
Chaos: applications in organizational change
Chaos: applications in organizational change
The meaning of work in the new economy
Files & Downloads
-
Making change work : practical tools for overcomi…
PDF · 329.1 KB · updated
Rate & Review