Management extra

Management extra

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Title Statements

  • Full title :Management extra.

Edition Statements

  • Publication Date:2005-<c2007>

Publication Statements

The Physical Object

  • Description:1 online resource (volumes <1-15>) : : color illustrations

Edition Identifiers

  • ISBN:075066679X, 9780750666794, 0750666803, 9780750666800, 0750666846, 9780750666848, 0750666889, 9780750666886, 0750666862, 9780750666862, 0750666781, 9780750666787, 075066682X, 9780750666824, 0750666838, 9780750666831, 0750666897, 9780750666893, 0750666811, 9780750666817, 0750666773, 9780750666770, 0750666870, 9780750666879, 0750680210, 9780750680219, 9780080465296, 0080465293, 9780080465272, 0080465277, 0080458793, 9780080458793
  • oclc:ocn441756116
  • LC Classification:HD31
  • Dewey Decimal:658.4

Table of Contents

Cover -- table of contents -- List of Activities -- List of Figures -- List of Tables -- Series preface -- Introduction: Managing quality operations -- 1 The language of quality -- What is quality? -- A customer approach to quality -- Feedback -- Products and services and quality -- Why is quality important? -- What is TQM? -- The development of TQM -- TQM: the gurus -- TQM: the stages -- Feedback -- Systems and standards -- Pros and cons of TQM -- Feedback -- Recap -- More @ -- 2 Improvement -- You and your customers -- Your customers -- What are your customers' needs/wants/ expectations? -- How to satisfy (delight) customers -- Feedback -- Approaches to improvement -- Breakthrough improvement -- Continuous improvement -- The PDCA cycle -- Feedback -- Improvement tools and techniques -- Flow charts -- Scatter diagrams -- Pareto analysis -- Cause and effect diagrams -- Feedback -- Employee involvement -- Job redesign -- Quality circles -- T & D and quality -- Feedback -- Recap -- More @ -- 3 Operations management -- Quality in operations -- What are operations? -- What is operations management? -- The quality operation -- Feedback -- Better by design -- Concurrent (simultaneous) e…

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Subjects

Gestion d'entreprise Industrial management

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  • Development for High Performance: Management Extr…

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  • Managing Yourself: Management Extra -- (.pdf)

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