Managing Crises Overseas

Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- Foreword -- Author -- 1 Introduction to Crisis Management -- 2 Crisis Conditions and Reality -- 3 Four Stages of a Crisis -- 4 Assessing Risk -- 5 Preplanning and Positioning -- Preplanning Back at Headquarters -- Preplanning in the Field -- 6 Security and Crisis Management Plan -- Financial Preparations -- Dealing with Terrorist Surveillance -- Physical Security Considerations -- Building Setback -- Building Exterior -- Façade -- External Doors -- Windows -- Roof -- Vehicular Entrance and Controls -- Vehicular Entrance

Vehicular Control -- Control Features -- Security Booth Construction and Operation -- Parking -- General -- Parking within Perimeter Walls/Fences -- Garages -- Exterior Lighting -- Building Access Considerations -- Building Entrances -- Door Security Requirements -- Window Precautions -- Lobby -- Other Building Access Points -- Construction Activities -- Interior Protection -- Building Layout -- Walls and Partitions -- Doors -- Other Public Areas -- Special Storage Requirements -- Elevators -- Cable Runs -- Security Monitoring -- Security Control Center -- Controlled Access System

Alarm Systems -- Stairwell Door Reentry System -- Security Offcers -- Security Reinforcement -- Walls -- Doors -- Intercom and Public Address System -- Secure Area -- Reference -- 7 Crises and Response -- Historical Perspective -- Reporting Emergencies to the Corporate Crisis Management Team -- To Leave or Not to Leave, That Is the Question -- Backups to the Backups of Your Backups -- Reference -- 8 Mother Nature Strikes Again: Planning and Preparation -- 9 Health Crises, Epidemic, Pandemic, and Outbreaks -- Initial Response and Mitigation, Recovery -- Response Methodology Overview -- Reference

10 Crisis in the Workplace: Violence and Bullying -- Special Note on Employment Terminations -- Reference -- 11 Demonstrations, Protests, Work Stoppages, Plant Seizures, and Strikes -- Handling Bomb Threats -- Bomb Threat Procedures -- First Area Searching Sweep -- Second Area Searching Sweep -- Third Area Searching Sweep -- Fourth Area Searching Sweep -- Escalating Precautions -- Staff Covered by This Plan -- Levels of Alertness -- Level 1: Register Staff, Monitor Staff Whereabouts, and Have Passports Ready -- Level 2: Purchase Tickets and Secure Accommodation

Level 3: Demobilize Nonessential Staff and Dependents -- Level 4: Demobilize All Staff and Secure Offce -- 12 Political Crisis -- 13 Drills and Exercises: What Works and What Doesn't -- 14 Management Duties during Crisis -- Incident Response Team -- Know Your Rights -- What the Appropriate Embassy or Consulate Can Do -- What the Embassy or Consulate Cannot Do -- 15 Realities of Crisis Management around the World -- 16 9/11 and Y2K: Crisis Planning and Management Paradigms -- A Footnote: Crisis Management in the Time of Terrorism -- References -- Appendix -- Index