Managing information services: a transformational approach

by Bryson, Jo

Type Book
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"This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment."--Jacket

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Title Statements

  • Full title :Managing information services : a transformational approach / by Jo Bryson.

Summary

"This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment."--Jacket

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Edition Statements

  • Publication Date:©2006.
  • Edition:2nd ed

Publication Statements

  • Publisher(s):Ashgate
  • Place of Publication:Burlington, VT
  • Language:eng
  • Publication Date:©2006.

Notes

Includes index.

The Physical Object

  • Description:1 online resource (xiii, 346 pages) : : illustrations

Edition Identifiers

  • oclc:ocn762316495
  • LC Classification:T58.64
  • Dewey Decimal:025.52068

Table of Contents

1. Introduction to management -- 2. Strategic influences -- 3. Strategic planning -- 4. Human resource management -- 5. Knowledge and information management -- 6. Technology and strategic asset management -- 7. Financial management -- 8. Corporate culture -- 9. Politics -- 10. Policy making -- 11. Innovation and creativity -- 12. Leadership -- 13. Engaging in change -- 14. Group dynamics and team building -- 15. Motivation -- 16. Conflict management -- 17. Negotiation -- 18. Personal communication and networking -- 19. Stress management -- 20. Career planning and personal development -- 21. Managing expertise and generation gaps -- 22. Corporate governance -- 23. Accountability and influence -- 24. Encouraging transparency -- 25. Measuring benefits and performance -- 26. Risk management -- 27. Security -- 28. Outsourcing -- 29. Competitive strategies -- 30. Corporate image -- 31. Ensuring service quality -- Epilogue : achieving the transformation -- the final strategy.

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Subjects

Bibliothèques d'entreprises -- Guides, … Corporate libraries -- Administration Corporate libraries -- Handbooks, manua… Gestion de l'information -- Guides, man… Guides et manuels handbooks Handbooks and manuals Information resources management Information resources management -- Han… Information services -- Handbooks, manu… Information services -- Management manuals (instructional materials) Services d'information -- Guides, manue…

Writers

Bryson, Jo

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