Mediation: skills and techniques

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This book is designed to deal with the practical operation of the mediation process, with particular reference to the skills and techniques which can be used by mediators to assist the parties decision-making process.

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Title Statements

Full title :Mediation : skills and techniques / Laurence Boulle, Nadja Alexander.

Summary

Edition Statements

Publication Date:2012.
Edition:2nd ed

Publication Statements

Publisher(s):LexisNexis Butterworths
Place of Publication:Chatswood, N.S.W
Language:eng
Publication Date:2012.

Notes

Previous edition: 2001.

The Physical Object

Description:1 online resource (xvii, 489 pages) : : illustrations

Edition Identifiers

ISBN:9780409329698, 040932969X
oclc:on1183933638
LC Classification:KF9084
Dewey Decimal:347.09

Ch. 1 This book's approach to mediation skills and techniques -- ch. 2 Intake, screening and other preliminaries -- ch. 3 Maintaining a favourable climate -- ch. 4 Diagnosing, defining, designing -- ch. 5 Managing the mediation process -- ch. 6 Assisting the communication dynamics -- ch. 7 Facilitating the negotiations -- ch. 8 Encouraging settlement -- ch. 9 Variations in the mediation process -- ch. 10 Special issues in mediation -- ch. 11 Avoiding mediator traps -- ch. 12 Developing a practice and practising mediation.