Municipal benchmarks: assessing local performance and establishing community standards

by Ammons, David N.

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Title Statements

Full title :Municipal benchmarks : assessing local performance and establishing community standards / David N. Ammons.

Edition Statements

Publication Date:©2001.
Edition:2nd ed

Publication Statements

Publisher(s):SAGE Publications
Place of Publication:Thousand Oaks, Calif
Language:eng
Publication Date:©2001.

The Physical Object

Description:ix, 501 pages : : illustrations ; : 26 cm

Edition Identifiers

ISBN:0761920781, 9780761920786
oclc:ocm44868859
LC Classification:HD4605
Dewey Decimal:352.3/214/0973

Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.

Subjects

Administration municipale -- Évaluation… Benchmarking (Management) Benchmarking (Management) -- United Sta… Étalonnage concurrentiel -- États-Unis Municipal government -- Evaluation Municipal government -- Evaluation. -- … Municipal services -- Evaluation Municipal services -- Evaluation. -- Un… Services municipaux -- Évaluation. -- É… United States