Offshoring and working conditions in remote work

by Ghosheh, Naj Messenger, Jon C.

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As organizations seek to reduce costs, there has been a growth in service sector offshoring and outsourcing, notably to developing countries. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment that exist in the growing number of business process outsourcing/IT-enabled services' workplaces in developing countries. The authors Ghosheh and Messenger address this by examining and providing an historical context of the developme…

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Title Statements

  • Full title :Offshoring and working conditions in remote work / edited by Jon C. Messenger and Naj Ghosheh.

Summary

As organizations seek to reduce costs, there has been a growth in service sector offshoring and outsourcing, notably to developing countries. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment that exist in the growing number of business process outsourcing/IT-enabled services' workplaces in developing countries. The authors Ghosheh and Messenger address this by examining and providing an historical context of the development of the industry, with case study analysis in four countries where the industry is large or growing, and give policy advice from employers to policy makers onhow the growth of 'good quality' jobs can be ensured as these industries grow and mature around the world.

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Edition Statements

  • Publication Date:©2010.

Publication Statements

  • Publisher(s):Palgrave Macmillan
  • Place of Publication:Houndmills, Basingstoke, Hampshire [England]
  • Language:eng
  • Publication Date:©2010.

Notes

Titre de l'écran-titre (visionné le 7 janv. 2013).

TRAITEMENT SOMMAIRE.

The Physical Object

  • Description:1 online resource

Edition Identifiers

  • oclc:ocn840848696
  • LC Classification:HD2365
  • Dewey Decimal:331.2

Table of Contents

Introduction -- Remote work from the perspective of developed economies : a multi-country synthesis -- Employee dilemmas in the Indian ITES-BPO sector -- Offshored work in Philippine BPOs -- Remote work in Brazil -- Remote work and global sourcing in Argentina -- A comparative analysis of the business environment, job quality, and work organization in offshored business services.

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Subjects

Case studies Conditions de travail -- Études de cas Impartition à l'étranger Livres électroniques Offshore outsourcing Work environment Work environment -- Case studies

Writers

Ghosheh, Naj Messenger, Jon C.

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