Organizational Interoperability in E-Government

In the e-government research community as well as in many national e-government programs, interoperability is widely seen as a key factor in developing effective and attractive e-services. There is also agreement that interoperability encompasses not only mere technical standards and interfaces, but also includes organizational, legal, and cultural aspects. Several interoperability frameworks have been introduced on national and international levels, and recommendations have been made for the adaptation of enterprise architectures in the public sector. Common to all these approaches is their t.

1 Introduction; 1.1 High Expectations for E-Government; 1.2 Front-Office and Back-Office Public Services; 1.3 The Importance of G2G Reorganization; 1.4 The Relevance of Interoperability for E-Government Progress; 1.5 The Relevance of Interoperability Beyond Public Services; 1.6 Interoperability Strategies of the European Commission; 1.7 The Need for Standardization and the Role of InteroperabilityFrameworks; 1.8 Progress with EIF 2.0?; 1.9 Exploring Organizational Interoperability and GovernanceBottom-Up; 1.10 Objectives of This Research; 1.11 Outline of This Report.

2 Interoperability in Government2.1 Historical Background; 2.2 Definitions; 2.3 Governance and IT-Governance; 2.4 Integration, Centralization and Standardization: Technicaland Organizational Issues; 2.5 Stakeholders' Information Needs; 3 Review of Prominent IFs and the Need for Re-conceptualization; 3.1 Purpose and Structure of IFs; 3.2 Building Blocks of EIF 2.0; 3.3 Enterprise Architectures and Reference Models; 3.4 Comparisons of National Interoperability Frameworks; 3.5 Relevance and Fuzziness of Organizational Interoperability; 3.6 Basic Idea for Re-conceptualization.

4 Selection and Classification of Case Stud…