Performance measurement with the balanced scorecard: a practical approach to implementation within SMEs
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphori…
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- Full title :Performance measurement with the balanced scorecard : a practical approach to implementation within SMEs / Stefano Biazzo, Patrizia Garengo.
Summary
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a ""management dashboard"" to serve as a navigational aid. A dashboa.
Read More ↓Edition Statements
- Publication Date:©2012.
Publication Statements
- Publisher(s):Springer
- Place of Publication:Berlin
- Language:eng
- Publication Date:©2012.
The Physical Object
- Description:1 online resource (x, 133 pages) : : ilustr.
Edition Identifiers
- ISBN:9783642247613, 364224761X, 3642247601, 9783642247606
- DOI:10.1007/978-3-642-24761-3
- oclc:ocn905283576
- Dewey Decimal:658.02/2
Table of Contents
Measuring Business Performances: The Balanced Scorecard Model -- The Balanced Scorecard for SMEs: A Circular Approach -- Corporate Strategy and the Balanced Scorecard -- Models for Measuring Performances -- Empirical Evidence: Implementing the BSC in SMEs.
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