Qualitative research in technical communication

Addressing the explosive growth in qualitative research in recent years, this volume represents the first anthology to bring together a representative sample from this growing body of work, and comments on the reasons for the extraordinary interest in qualitative research. Contributors to the volume bring forward reports of significant, structured qualitative research into various aspects of technical communication practice, addressing the questions of what new insights researchers are generating about the working reality of today's technical communicators, and how technical communicators are perceived and treated by managers and by colleagues from other disciplines. Including examples of qualitative methodologies--including ethnography, case study, focus groups, action research, grounded theory, and interview research-- used by technical communicators to strengthen their practice, the result is a rich harmony of perspectives, as diverse as the field of technical communication itself. This book will be of interest to to students and academics seeking up-to-date information on current industry practices in technical communication, as well as to practitioners in technical and professional communication. The book will also serve as a text in undergraduate seminars and courses at the master's level. -- Book Description.

Qualitative research in technical communication: issues of value, identity, and use / Patricia Sullivan & Rachel Spilka -- Evaluating Qualitative Inquiry in Technical and Scientific Communication: Toward a Practical and Dialogic Validity / -- Ann M. Blakeslee, Caroline M. Cole, & Theresa Conefrey -- The future of technical communication: how innovation, technology, information management, and other forces are shaping the future of the profession / Barbara Giammona -- Modeling Information for Three-dimensional Space: Lessons Learned from Museum Exhibit Design / Saul Carliner -- Toward a Meaningful Model of Technical Communication / Hillary Hart & James Conklin -- The Role of Rhetorical Invention for Visuals: A Qualitative Study of Technical Communicators in the Workplace / Tiffany Craft Portewig -- A Work in Process: A Study of Single-source Documentation and Document Review Processes of Cardiac Devices / Lee-Ann Kastman Breuch -- A Call for New Courses to Train Scientists as Effective Communicators in Contemporary Government and Business Settings / Scott A. Mogull -- Proceeding with Caution: A Case Study of Engineering Professionals Reading White Papers / Russell Willerton -- Usin…