Quality control

"Quality Control, Eighth Edition takes a practical approach to providing a fundamental yet comprehensive coverage of statistical quality control concepts. This text presents readers with a sufficient amount of theory to ensure a sound understanding of the basic principles of quality control. Probability and statistical techniques are presented through the use of simple mathematics, as well as with tables and charts." "This text is designed to be used in an introductory course in the quality field. It provides the prerequisite foundation necessary for an advanced course in experimental design."--Back cover.

1: Introduction To Quality -- Objectives -- Introduction -- Responsibility for quality -- Chief executive officer -- Computers and quality control -- 2: Total Quality Management-Principles And Practices -- Objectives -- Introduction -- Basic approach -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance measures -- Deming's 14 points -- Final comments -- 3: Total Quality Management-Tools And Techniques -- Objectives -- Introduction -- Statistical process control -- Acceptance sampling -- Reliability -- Design of experiments -- Taguchi's quality engineering -- Failure mode and effect analysis -- Quality function deployment -- ISO 9000 -- ISO 14000 -- Benchmarking -- Total productive maintenance -- Management and planning tools -- Quality by design -- Products liability -- Information technology -- Lean -- Computer program -- 4: Fundamentals Of Statistics -- Objectives -- Introduction -- Frequency distribution -- Measures of central tendency -- Measures of dispersion -- Other measures -- Concept of a population and a sample -- Normal curve -- Tests for normality -- Scatter diagram -- Computer program -…