The consumer in public services: choice, values and difference

by Greener, Ian Powell, Martin A. Simmons, Richard, (Richard A.)

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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

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Title Statements

Full title :The consumer in public services : choice, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener.

Summary

Edition Statements

Publication Date:2009.

Publication Statements

Publisher(s):Policy Press
Place of Publication:Bristol, UK
Language:eng
Publication Date:2009.

The Physical Object

Description:1 online resource (xiii, 289 pages)

Edition Identifiers

ISBN:9781847421821, 1847421822, 1847421806, 9781847421807, 1847421814, 9781847421814, 9781447303725, 1447303725
oclc:ocn472871130
LC Classification:JN318
Dewey Decimal:320.441

The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education.

Subjects

Administration publique (Science) -- Se… Grande-Bretagne -- Politique sociale Great Britain Great Britain -- Social policy POLITICAL SCIENCE -- Civics & Citizensh… POLITICAL SCIENCE -- Public Policy Public administration -- Public service… Public utilities -- Customer services Public utilities -- Customer services -… Services publics -- Service à la client… Social policy