The five most important questions self-assessment tool

by Drucker, Peter F., (Peter Ferdinand)

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Title Statements

Full title :The five most important questions self-assessment tool. / Peter F. Drucker, Leader to Leader Institute.

Edition Statements

Publication Date:©2010
Edition:Third edition

Publication Statements

Publisher(s):Jossey-Bass
Place of Publication:San Francisco, CA
Language:eng
Publication Date:©2010

Notes

Previous edition has title: The Drucker Foundation self-assessment tool. Participant workbook.

The Physical Object

Description:xvii, 105 pages : : 1 illustration, forms ; : 28 cm

Edition Identifiers

ISBN:9780470531211, 0470531215
oclc:ocn424555650
LC Classification:HD62.6
Dewey Decimal:658.4013

Foreword / by Frances Hesselbein -- Self-Assessment : the first action of leadership -- Question 1: What is our mission?: Worksheet 1.1: What is our current mission? ; Worksheet 1.2: Does our mission need to be revisited? ; Worksheet 1.3: What are the emerging trends that will have the greatest impact? ; Worksheet 1.4: What are the opportunities? -- Question 2: Who is our customer?: Worksheet 2.1: Who are our primary and supporting customers? ; Worksheet 2.2: Who will our customers change? ; Worksheet 2.3: Are we serving the right customers? -- Question 3: What does the customer value?: Worksheet 3.1: What do our customers value? ; Worksheet 3.2: What knowledge do we need to gain from our customers? ; Worksheet 3.3: How will we gather information? -- Question 4: What are our results?: Worksheet 4.1: How do we define results? ; Worksheet 4.2: How do we measure results? ; Worksheet 4.3: How can we improve our performance? -- Question 5: What is our plan?: Worksheet 5.1: What is our mission?; Worksheet 5.2: What are our goals?; Worksheet 5.3: What is our plan to achieve results for the organization? Worksheet 5.4: How will we communicate our mission, plan, and results?

Subjects

Associations sans but lucratif -- Probl… Efficacité organisationnelle -- Problèm… exercise books Nonprofit organizations -- Management Nonprofit organizations -- Problems, ex… Organizational effectiveness -- Evaluat… Organizational effectiveness -- Problem… Problèmes et exercices Problems and exercises Qualité totale -- Problèmes et exercice… Total quality management -- Evaluation Total quality management -- Problems, e…