Transforming organizations: one process at a time

Organizations of all sizes and across all sectors seek value and excellence for their workforce and customers. Challenges that face leaders today and in the future require systems and teams that understand the interrelatedness of every decision and action to fully realize the fulfillment of their purpose and vision. This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system. Transforming Organizations: One Process at a Time balances background knowledge of key concepts and practical examples from life and from other professionals who ask what if every day. These leaders, who shared their stories throughout this book, create cultures of excellence. They face similar challenges and obstacles, but they relentlessly pursue excellence and helping everyone around them be and become their best. They come from education, healthcare, manufacturing, business, and non-profits. Each leader faces similar challenges and obstacles that you encounter daily. Presents a starting point for engaging leaders in a conversation of excellence with specific examples from their peers and a menu of suggested actions. Includes examples across different sectors including education, health care, manufacturing, small businesses, and non-profits. Offers a clear explanation of quality concepts and tools. Book jacket.

Machine generated contents note: ch. One Transform through a culture of excellence -- Act to transform -- Make a commitment to excellence -- Adopt a culture of excellence model -- Notes -- ch. Two Understand the system -- What's in the room? -- What is a system? -- What are the characteristics of a system? -- Aim -- Organization -- Interaction -- Interdependence -- Integration -- What are the key elements in a system? -- Outputs and inputs -- Processes -- Control -- Feedback -- Environment -- Boundaries -- Who manages the system? -- How do leaders manage the system? -- Appreciation for a system -- Theory of variation -- Theory of knowledge -- Theory of psychology -- What creates results in a complex system? -- What is a systems thinking? -- Getting started with systems thinking -- Strategies and tools to build capacity for systems thinking -- What if? -- Notes -- ch. Three Lead for excellence -- What makes a leader? -- What are key leadership processes? -- What is a SIPOC?

Note continued: How do leaders set direction, communicate, and monitor organizational performance? -- Identify core values -- Conduct meetings -- Develop a succession plan -- What if? -- Notes -- ch. Four Conne…