Usability Evaluation in Industry

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- About the Editors -- Contributors -- Preface -- Acknowledgements -- 1: Introduction -- PART ONE: Elements of Usability Evaluation -- 2: A Combined Effort in the Standardization of User Interface Testing -- 3: Usable Usability Evaluation: If the Mountain Won't Come to Mohammed, Mohammed Must Go to the Mountain -- 4: Combining Physical, Physiological and Subjective Data in the Evaluation of Product Usability -- PART TWO: Selecting Evaluation Methods -- 5: Factors Affecting the Selection of Methods and Techniques Prior to Conducting a Usability Evaluation -- 6: Information Ecologies, Experience and Ergonomics -- 7: Do-it-Yourself Usability Evaluation: Guiding Software Developers to Usability -- PART THREE: Field Studies -- 8: Service Introduction and Evaluation -- 9: Evaluation of a Multi-system Situation -- 10: Observation as a Technique for Usability Evaluation -- 11: Field-based Prototyping -- PART FOUR: Informal Methods -- 12: 'Quick and Dirty' Usability Tests -- 13: Effective Informal Methods -- 14: Getting the Most out of 'Quick and Dirty' User Interface Simulations -- PART FIVE: New Evaluation Methods -- 15: Feature Checklists: A Cost-effective Method for 'In the Field' Usability Evaluation -- 16: Co-discovery Exploration: An Informal Method for the Iterative Design of Consumer Products -- 17: Private Camera Conversation: A New Method for Eliciting User Responses -- 18: Repertory Grid Theory and its Application to Product Evaluation -- PART SIX: 'Off-the-Shelf Evaluation Methods -- 19: The Software Usability Measurement Inventory: Background and Usage -- 20: The Usability Checklist Approach Revisited -- 21: SUS: A 'Quick and Dirty' Usability Scale -- 22: FACE: A Rapid Method for Evaluation of User Interfaces -- PART SEVEN: Task Analysis

23: Hierarchical Task Analysis: An Overview -- 24: Task Analysis for Error Identification: Applying HEI to Product Design and Evaluation -- PART EIGHT: Issues Relating to Usability Evaluation -- 25: Performance Measurement and Ecological Validity -- 26: Issues for Usability Evaluation in Industry: Seminar Discussions -- Index