Writing for interaction: crafting the information experience for web and software apps

Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media. Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts contribute to your customers ability to interact with your application. Broken down into five sections, the book completely covers the information experience design process from beginning to end starting with understanding the user to evaluating the work. You'll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference to information experience! Illuminates writing principles and practices for use in interactive design. Includes examples, checklists, and sample processes throughout to highlight a practical approach to designing the information experience. Provides the complete picture starting with how to understand customer needs, creating personas, and writing the text appearing within the user interface.

Machine generated contents note: Section 1 Introducing Writing for Interaction -- ch. 1 Introducing the Information Experience -- Introduction -- What Is the Information Experience? -- Summary -- ch. 2 Design and Development Models and Processes -- Introduction -- What Are Design and Development Models? -- Development Models -- Development Model Phases and Information Experience Design -- Working as a Team -- Using a Team Decision Matrix -- Summary -- Section 2 Understanding User Needs -- ch. 3 Getting to Know Your Users -- Introduction -- Understanding Your Users -- Identifying Your User Types -- Business Applications and Their Users -- Consumer Applications and Their Users -- Summary -- ch. 4 Gathering Data about Your Users -- Introduction -- Gathering the User Data -- Creating User Surveys -- Site Visits -- Focus Groups -- Talking to Customer Support -- Gathering Information from the Internet -- Analyzing Your Data -- Summary -- ch. 5 Creating Your Personas -- Introduction

Creating the Task List -- Categorizing User Tasks -- Mapping Tasks and Categories to Target Users -- Creating User Scenarios -- Creating the Persona Biographies -- Summary -- Section 3 Designing Your Informa…