"Kate Rossmanith studied people for a living, and thought she understood human nature well. But in the wake of her daughter's birth, the vulnerability and intensity of parenthood took her completely by surprise. Faced with a debilitating insomnia, she spent hours awake reflectin…
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"Kate Rossmanith studied people for a living, and thought she understood human nature well. But in the wake of her daughter's birth, the vulnerability and intensity of parenthood took her completely by surprise. Faced with a debilitating insomnia, she spent hours awake reflectin…
One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt, remove the desire for vengeance, and ultimately restore broken relationships. In On Apology, Aaron Lazare offers an eye-openi…
One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt, remove the desire for vengeance, and ultimately restore broken relationships. In On Apology, Aaron Lazare offers an eye-openi…
One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt and ultimately restore broken relationships. This is an analysis of this interaction, illuminating an often hidden corner of t…
Offers a critical dissection of the apology and its implications, looking not only at individuals, but at groups and nations, revealing the feelings and actions of this interaction and illuminating a hidden corner of the human heart.
The phenomenal business classic "The One Minute Manager" introduced three secrets of management. Now told in Blanchard's signature breezy style, this enlightening business parable presents a concept that is one of the most powerful actions for improving company and employee mora…
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the m…