Conflict resolution
Our professional lives might well be more satisfying and successful if we could only improve our conflict resolution and negotiation skills. Negotiation is one of the most popular and effective means of resolving conflicts and misunderstandings. Author Baden Eunson draws on decades of experience in education and industry, to provide an informative, entertaining and instructive guide to conflict management and resolution, which covers negotiation skills and conflict management. The easy-to-navig…
Read More ↓Title Statements
- Full title :Conflict resolution / by Baden Eunson.
Summary
Our professional lives might well be more satisfying and successful if we could only improve our conflict resolution and negotiation skills. Negotiation is one of the most popular and effective means of resolving conflicts and misunderstandings. Author Baden Eunson draws on decades of experience in education and industry, to provide an informative, entertaining and instructive guide to conflict management and resolution, which covers negotiation skills and conflict management. The easy-to-navigate book explains why negotiation is not always best for resolving conflict, the value of research, packaging offers in negotiation, using non-verbal communication and signalling, listening, questioning and persuasive skills, strategies and tactics, creating an effective plan for a variety of negotiation situations, the causes of conflict, styles of conflict-handling, phases of a conflict spiral, solutions to conflict situations and why conflict is sometimes needed.
Read More ↓Edition Statements
- Publication Date:2007.
Publication Statements
- Publisher(s):John Wiley & Sons Australia, Limited
- Place of Publication:Australia
- Language:eng
- Publication Date:2007.
The Physical Object
- Description:160 pages ; : 23 cm.
Edition Identifiers
- ISBN:0731406516, 9780731406517
- oclc:ocn809192026
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