Customer relationship management

Customer relationship management: getting it right!

by Kincaid, Judith W.

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Title Statements

  • Full title :Customer relationship management : getting it right! / Judith W. Kincaid.

Edition Statements

  • Publication Date:©2003.

Publication Statements

  • Publisher(s):Prentice Hall PTR
  • Place of Publication:Upper Saddle River, N.J
  • Language:eng
  • Publication Date:©2003.

The Physical Object

  • Description:xxvii, 480 p. : : ill. ; : 24 cm.

Edition Identifiers

  • ISBN:013035211X, 9780130352118
  • oclc:ocn757231845
  • LC Classification:HF5415.5
  • Dewey Decimal:658.812

Subjects

Gestion de la relation client Guide (Descripteur de forme) Methodologie

Writers

Kincaid, Judith W.

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