Electronic engagement

Electronic engagement: a guide for public managers

by Chen, Peter

Type Book
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Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions …

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Title Statements

  • Full title :Electronic engagement : a guide for public managers / Peter Chen.

Summary

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement.

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Edition Statements

  • Publication Date:2007

Publication Statements

  • Publisher(s):ANU E Press
  • Place of Publication:Canberra
  • Language:eng
  • Publication Date:2007

The Physical Object

  • Description:1 online resource (xvii, 103 pages)

Edition Identifiers

  • ISBN:9781921313097, 1921313099
  • oclc:on1044673369
  • LC Classification:HF5718.C54 2007

Table of Contents

1. Introduction: An Information Age Democracy? -- 2. Definitions, Distinctions and Approaches to eEngagement -- 3. Designing the Right Approach -- 4. Implementation -- 5. Concluding the Process.

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Subjects

Business communication Communication dans l'entreprise Digital communications Gestion de l'information Information Management Information resources management Sites Web -- Conception Transmission numérique Web sites -- Design

Writers

Chen, Peter

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