Excellence every day: make the daily choice-- inspire your employees and amaze your customers

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Addressing various levels of the corporate ladder, from customer service to the CEO, this handbook explores "The Excellence Myth," revealing a philosophy of excellence to help individuals and organisations reach their performance potential.

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Title Statements

Full title :Excellence every day : make the daily choice-- inspire your employees and amaze your customers / Lior Arussy.

Summary

Edition Statements

Publication Date:©2008.

Publication Statements

Publisher(s):CyberAge Books/Information Today
Place of Publication:Medford, N.J
Language:eng
Publication Date:©2008.

Notes

Includes index.

The Physical Object

Description:xiii, 219 pages ; : 22 cm

Edition Identifiers

ISBN:9780910965798, 091096579X
oclc:ocn212908889
LC Classification:HF5415.5
Dewey Decimal:658.8/12

In search of excellence? -- The excellence myth -- Why we fail to delight our customers (while we think we do) -- Excellence : defining, believing, living -- The daily choice you make : delivering excellence one decision at a time -- Creating organizational excellence -- Leading your people to excellence -- Making excellence personal -- Excellence daily choice : personal leadership -- Excellence daily choice : taking ownership -- Excellence daily choice : creative ways to delight -- Excellence daily choice : wow! -- Excellence daily choice in difficult times -- Just imagine ... then make it happen -- Afterword: Moving forward.

Subjects

Consommateurs -- Satisfaction Consumer satisfaction Customer services job satisfaction Satisfaction au travail Service à la clientèle Succès dans les affaires Success in business