Getting them to give a damn: how to get your front line to care about your bottom line
"Dubbed "kidployees," the 16-24-year-olds of Generation Y share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America. It all comes down to understanding and connecting with this new generation of talented, quirky, book-smart, and streetwise kids who won't blindly conform to your company policies and standards."--Jacket.
Read More ↓Title Statements
- Full title :Getting them to give a damn : how to get your front line to care about your bottom line / Eric Chester.
Summary
"Dubbed "kidployees," the 16-24-year-olds of Generation Y share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America. It all comes down to understanding and connecting with this new generation of talented, quirky, book-smart, and streetwise kids who won't blindly conform to your company policies and standards."--Jacket.
Read More ↓Edition Statements
- Publication Date:©2005.
Publication Statements
- Publisher(s):Dearborn Trade Pub
- Place of Publication:Chicago
- Language:eng
- Publication Date:©2005.
Notes
Includes index.
The Physical Object
- Description:xii, 207 pages ; : 23 cm
Edition Identifiers
- ISBN:1419504584, 9781419504587
- oclc:ocm57202276
- LC Classification:HF5549.2.U5
- Dewey Decimal:658.3/14
Table of Contents
The pagoda principle -- Who's calling the shots? -- Valuesquake : the shift in work ethic -- The "give a damn" continuum -- The Opie ideal -- Identifying Opies -- Recruiting Opies -- Retention : hang on for dear life -- Compensation : share the love -- Recognition : does anyone notice? -- Management style : zag to avoid the drag -- Turnover : slowing down the endless treadmill -- Orientation and training : buy in from day one -- Communication : laying down the law and keeping it -- Honesty : it's the best policy : what's yours? -- Mentorship : Simon says "lead the way" -- Service : keeping your youngest employees from driving away your oldest customers -- Stone cold crazy kidployees -- Opportunity knocks at Southwestern -- U.S. Army : buy in of the highest order -- A great job flippin' burgers? -- And one to grow on.
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