How to deal with difficult people
We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, this book will be your key to dealing with these situations effectively and efficiently--Publisher's description.
Read More ↓Title Statements
- Full title :How to deal with difficult people / Ursula Markham.
Summary
We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, this book will be your key to dealing with these situations effectively and efficiently--Publisher's description.
Read More ↓Edition Statements
- Publication Date:1993.
Publication Statements
- Publisher(s):Thorsons
- Place of Publication:London
- Language:eng
- Publication Date:1993.
The Physical Object
- Description:160 pages ; : 20 cm
Edition Identifiers
- ISBN:0722527640, 9780722527641
- oclc:ocm30037171
- LC Classification:HM132
- Dewey Decimal:158.2
Table of Contents
Introduction -- Understanding yourself and others -- Styles of behavior -- Types of problem people -- Handling conflict -- Communicating effectively -- Saying no -- Dealing with complaints -- Coping with authority -- Being in authority -- Step-by-step guide to dealing with difficult people.
Read More ↓Subjects
Writers
No reviews yet. Be the first to rate this work.
Related Works
more →
Full circles, overlapping lives: culture and generation in transition
Bateson, Mary Catherine
Full circles, overlapping lives: culture and generation in transition
Bateson, Mary Catherine
Full circles overlapping lives: culture and generation in transition
Bateson, Mary Catherine
Rate & Review