ITIL® 2011 At a Glance

ITIL® 2011 At a Glance

by Long, John O.

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Title Statements

  • Full title :ITIL® 2011 At a Glance / by John O. Long.

Edition Statements

  • Publication Date:2012.

Publication Statements

Notes

None.

The Physical Object

  • Description:1 online resource (VIII, 95 p. 74 illustrations)

Edition Identifiers

  • ISBN:9781461438977, 1461438977
  • DOI:10.1007/978-1-4614-3897-7
  • oclc:ocn939658371
  • LC Classification:QA75.5-76.95
  • Dewey Decimal:005.743

Table of Contents

Introduction -- List of ITIL Processes -- Service Strategy -- Service Design -- Service Transition -- Service Operation -- Continual Service Improvement.

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Subjects

Computer Science Gestion d'entreprise Industrial management Information systems Informatique Innovation/Technology Management Management of Computing and Information… Management/Business for Professionals Models and Principles

Writers

Long, John O.

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