ITIL® 4: reference and study guide
by None
ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way to study and have a source of ongoing reference.
Read More ↓Title Statements
- Full title :ITIL® 4. : reference and study guide / Axelos.
Summary
ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way to study and have a source of ongoing reference.
Read More ↓Edition Statements
- Publication Date:©2021
Publication Statements
- Publisher(s):TSO (The Stationery Office), part of Williams Lea
- Place of Publication:Norwich, United Kingdom
- Language:eng
- Publication Date:©2021
The Physical Object
- Description:1 online resource (72 p.) : : color illustrations
Edition Identifiers
- ISBN:9780113317998, 0113317999
- oclc:on1267766283
- LC Classification:T58.64
- Dewey Decimal:004.068
Table of Contents
Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination
5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes
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