Including the history and inspirations for ITIL, this book breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. --
Including the history and inspirations for ITIL, this book breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. --
Including the history and inspirations for ITIL, this book breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. --
Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything y…
"ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has b…
"ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technolog…
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the to…
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the to…
The ideal companion for students preparing for their ITIL Foundation Exam, this easy-to-follow guide is essential for learning and developing an understanding of the basic concepts, principles and terminology associated with IT service management. --
ITIL 4: Drive Stakeholder Value Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Drive Stakeholder Value, the entire pathway of ITIL 4 Managing professional and want a great, quick …
ITIL 4: High-velocity IT Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 High-velocity IT, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way t…
A ready companion for those studying the ITIL 4 guidance, this book enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, and provides exam hints and support to maximize ITIL 4 Foundation success. --
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider andits customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT.--
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT. --
ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a grea…
ITIL 4: Digital and IT Strategy Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Digital and IT Strategy, the entire pathway of ITIL 4 Strategic Leader and want a great, quick and e…
ITIL 4: Direct, Plan and Improve Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managing professional or ITIL 4 Strategic Le…