ITIL® 4: reference and study guide
by None
ITIL 4: Digital and IT Strategy Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Digital and IT Strategy, the entire pathway of ITIL 4 Strategic Leader and want a great, quick and easy way to study and have a source of ongoing reference.
Read More ↓Title Statements
- Full title :ITIL® 4. : reference and study guide / Axelos.
Summary
ITIL 4: Digital and IT Strategy Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Digital and IT Strategy, the entire pathway of ITIL 4 Strategic Leader and want a great, quick and easy way to study and have a source of ongoing reference.
Read More ↓Edition Statements
- Publication Date:©2021
Publication Statements
- Publisher(s):TSO (The Stationery Office), part of Williams Lea
- Place of Publication:Norwich, United Kingdom
- Language:eng
- Publication Date:©2021
The Physical Object
- Description:1 online resource (88 p.) : : color illustrations
Edition Identifiers
- ISBN:9780113318001, 0113318006, 9780113318056, 0113318057
- oclc:on1267761316
- LC Classification:T58.64
- Dewey Decimal:004.068
Table of Contents
Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum
5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented
9.2 Defining operating models -- 9.3 Digital…
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ITIL® 4: reference and study guide
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