ITIL 4 Foundation Revision Guide

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A ready companion for those studying the ITIL 4 guidance, this book enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, and provides exam hints and support to maximize ITIL 4 Foundation success. --

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Title Statements

Full title :ITIL 4 Foundation Revision Guide / by Axelos.

Summary

Edition Statements

Publication Date:2019.

Publication Statements

Publisher(s):The Stationery Office
Place of Publication:Place of publication not identified
Language:eng
Publication Date:2019.

The Physical Object

Description:1 online resource#x1E

Edition Identifiers

ISBN:9780113316540, 0113316542
oclc:on1188989652
LC Classification:T58.64
Dewey Decimal:658.4/038076

1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the…

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